Refund policy

Returns

We offer a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be:

  • In the same condition that you received it

  • Unworn or unused

  • With tags attached

  • In its original packaging

  • Accompanied by a receipt or proof of purchase

To initiate a return, please contact us at hdtminis@outlook.com.au.

If your return request is approved, we will provide you with a return shipping label along with instructions on how and where to send your package.

Please note:

  • Items sent back without first requesting a return will not be accepted.

  • Returns must be sent to the address provided once your request is approved.

If you have any questions regarding a return, you can contact us at hdtminis@outlook.com.au.

Damages and Issues

Please inspect your order upon delivery and contact us immediately if:

  • The item is defective

  • The item is damaged

  • You received the wrong item

We will evaluate the issue and work to resolve it as quickly as possible.

Exceptions / Non-Returnable Items

Certain items cannot be returned, including:

  • Perishable goods (such as food, flowers, or plants)

  • Custom products (such as special orders or personalised items)

  • Personal care goods (such as beauty products)

  • Hazardous materials, flammable liquids, or gases

We also do not accept returns on:

  • Sale items

  • Gift cards

If you are unsure whether your item qualifies for a return, please contact us before purchasing.

Customised or Personalised Items

Customised or personalised items are non-refundable and non-exchangeable, unless the item arrives damaged, defective, or incorrect.

We encourage customers to carefully review all customisation details before placing an order to ensure accuracy.

Exchanges

The fastest way to receive a different item is to return the original item (if eligible). Once the return has been accepted, you may place a separate order for the new item.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, your refund will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card provider to process and post the refund.

If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at hdtminis@outlook.com.au.